Help Centre

Product Documentation & How-tos 6

• Getting started
• Connect to Airbnb
• Manually create your property/booking
• Track my bookings
• Issues

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Cleaning 11

• Can I continue to use my lockbox?
• Overview
• Which area is KeyNinja servicing in?
• Do we do last minute booking?
• Standard and deep clean inclusions

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Key Exchange 2

• How much do you charge for key management?
• What are the different types of Key Exchange jobs?

Guest Experience 5

• How are guests verified?
• How are guests informed?
• What happens when my guest is late to check-in or check-out?
• Will guest complaints be resolved on the same day with no cost?
• Guest arrival confirmation

Accounts and Billing 5

• How does KeyNinja charge?
• Is there a trial period?
• What are the types of surcharges?
• Are there any additional charges?
• Can I cancel my account?

General 7

• Applying to be a Ninja
• Getting your vehicle ready
• Creating your Ninja account
• Ninja Dojo and our location
• Ninja profile and rating

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Key delivery 5

• Key exchange
• Getting ready for your mission
• Guest check-in mission
• Completing a guest check-in
• Guest check-out

Cleaning 4

• Cleaning mission
• Getting ready for your cleaning mission
• Starting your cleaning mission
• Completing your mission

Adhoc 4

• Types of Ad hoc missions
• Getting Ready for your Ad hoc mission
• Starting your Ad hoc mission
• Completing your Ad hoc mission

Troubleshooting 7

• Can't sign in
• My app keeps on crashing
• My phone say network error
• I am not seeing any jobs
• Updating the app

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Earning and payment 2

• How do payments work and where do I see my earnings?
• RCTI - Receipt created tax invoice

FAQS 5

• How do we verify that you’re the arriving guest?
• How do we reach out to the guest prior to their arrival?
• How do we confirm guest arrival time?
• What happens when guest is late to check-in or check-out?
• Who are we?

2021 7

• Covid safe check in
• Ad Hoc job request
• Guest tracking link
• Issue reporting
• "Deep Clean" toggle replaced with "Extra Time"

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