Help Centre

Product Documentation & How-tos 6

• Getting started
• Connect to Airbnb
• Manually create your property/booking
• Track my bookings
• Issues

View all 6

Cleaning 11

• Can I continue to use my lockbox?
• Overview
• Which area is KeyNinja servicing in?
• Do we do last minute booking?
• Standard and deep clean inclusions

View all 11

Key Exchange 2

• How much do you charge for key management?
• What are the different types of Key Exchange jobs?

Guest Experience 5

• How are guests verified?
• How are guests informed?
• What happens when my guest is late to check-in or check-out?
• Will guest complaints be resolved on the same day with no cost?
• Guest arrival confirmation

Accounts and Billing 5

• How does KeyNinja charge?
• Is there a trial period?
• What are the types of surcharges?
• Are there any additional charges?
• Can I cancel my account?