FAQS
Folder for adding FAQ articles
During the check-in, an ID verification process is done by the means of matching a government-issued ID with the confirmed booking details. We also check to...
Wed, 29 Dec, 2021 at 2:13 PM
When a booking is confirmed, an SMS containing a web link is sent to the arriving guest. It contains information on who KeyNinja is and advises them to book...
Wed, 29 Dec, 2021 at 2:14 PM
An ETA should be provided at least 24 hours prior to check-in. If this is not done, we will continue to call the guest until this is provided. Did we miss...
Wed, 29 Dec, 2021 at 2:19 PM
KeyNinja guest communication ensures we are always adapting to the guests’ changing needs. The unique link with tracking details of our Ninjas and guest loc...
Thu, 30 Dec, 2021 at 10:17 AM
KeyNinja aims to create a hassle-free key exchange for all our guests' check-ins and check-outs. Our personalised guest verification service gives peace...
Wed, 5 Jan, 2022 at 2:42 PM