Cleaning

Can I continue to use my lockbox?
Yes, we have a KeyNinja lockbox process should you choose to keep using it. All keysets will need to be tagged and onboarded through our database for posses...
Thu, 30 Dec, 2021 at 5:42 PM
Overview
Not sure how KeyNinja can work for you? We have compiled a list of frequently asked questions relating to our services. About KeyNinja KeyNinja platform ...
Thu, 30 Dec, 2021 at 5:46 PM
Which area is KeyNinja servicing in?
Our coverage area is 5km radius from Inner Melbourne, Mornington Peninsula and Inner Sydney, Brisbane and Gold Coast and Perth! Did we miss something? Not...
Thu, 30 Dec, 2021 at 5:46 PM
Do we do last minute booking?
Yes, bookings can be made online up to 2 hours prior to guest arrival. If within 2 hours, please call us at (03) 9108 1071 or use LIVE CHAT directly. This w...
Thu, 30 Dec, 2021 at 5:48 PM
Standard and deep clean inclusions
Bedroom What's included Standard or deep Dust window frames and skirt boards Standard Dust TV (front and back) Standard Organize and wipe down wa...
Thu, 30 Dec, 2021 at 4:12 PM
How will I be notified when there is an issue?
When an issue has been reported by our cleaner, you will be notified through your email. Reported issues will also be available on your dashboard, click her...
Thu, 30 Dec, 2021 at 4:14 PM
How much will each clean cost and what does it include?
You can get a quick quote using our Airbnb cleans pricing calculator. Please note that each property is unique and there might be different factors contribu...
Thu, 30 Dec, 2021 at 4:16 PM
Can I use my existing cleaners?
You can get a quick quote using our Airbnb cleans pricing calculator. Please note that each property is unique and there might be different factors contribu...
Fri, 17 Dec, 2021 at 3:18 PM
Do you just supply linen and consumables?
Hosts can choose between a full-service clean (includes linen and consumables) or opt for just the provision of linen and consumables. Did we miss somet...
Fri, 17 Dec, 2021 at 3:18 PM
What happens when a guest leaves behind damages?
Through the app, cleaners will be able to report any damages or flag potential issues during each clean. The timeliness and accuracy of these reports will h...
Fri, 17 Dec, 2021 at 3:19 PM